Cancellation Policy
Cancellation Policy
You may cancel free of charge until 7 days before arrival.
You will be charged 100% of the total amount if you cancel within 7 days before arrival.
In the case of a no-show, the full accommodation cost will be charged.
Group bookings (3+ rooms): A 30-day notice period is required for cancellations. Failure to provide notice will result in a charge of 100% of the accommodation costs.
Terms, Conditions, and Privacy Policy:
Office hours: 9:00 AM – 8:00 PM
Upon arrival, please ensure you have a valid photo ID and a credit card ready for presentation. If a credit card is not available, the full payment for your accommodation will be collected upon arrival.
Check-in: From 2:00 PM – Check-out: Until 10:00 AM
Early check-in and late check-out are subject to availability.
Room numbers are for reference only and may vary upon your arrival according to availability.
Credit Card Guarantee:
Your reservation requires authorisation of a credit card. No charges will be made unless you fail to arrive for your booked accommodation.
A 2% surcharge applies to all credit card transactions.
Late check-in:
We will email detailed instructions before your arrival. Please ensure the provided credit card has sufficient funds or credit for the pre-payment. Failure to meet this requirement may result in the cancellation of your booking if we are unable to contact you.
Smoking policy:
Fox Glacier Lodge is a smoke-free complex. Smoking or vaping inside the rooms, as well as tampering with or attempting to disable the smoke detector, will result in a charge of $400 per room.
Visitors:
Visitors are permitted at the management’s discretion. The registered guest is responsible for the behaviour of all persons/visitors on the property.